Hunger Free NYC Benefits Access Program Manager

05.26.2020

*This is a full-time position, expected to last approximately 6 months, with a strong possibility of becoming permanent.  All work will be conducted from the employee’s home, at least until our satellite offices in the Bronx and Queens can be safely established. The needed technology & equipment will be provided.

Hunger Free New York City (HFNYC), a division of Hunger Free America, strives to build a nonpartisan, grassroots movement to enact the policies and programs needed to end hunger in New York City and ensure that all New Yorkers have sufficient access to nutritious food.

A significant aspect of HFNYC’s work is to connect eligible residents to SNAP / food stamp benefits and to assist them during the application process. The receipt of SNAP for those eligible individuals and families contributes to improved nutrition and reduces the financial strain of trying to pay for other household expenses on a limited budget.  During the current COVID-19 crisis, there has been a tremendous surge in the number of people applying for SNAP benefits and also in need of other types of food assistance, and we have received new funding to help meet this surge in demand.

Job Description:

  • Responsible for establishing operations, and managing the day to day activities at HFA’s new satellite offices in the Bronx and Queens.
  • Hire and train Benefits Specialists on the Supplemental Nutrition Assistance Program (SNAP), ACCESS HRA, and conducting effective community outreach and proper follow-up.
  • Supervise a team of Benefits Specialists at each of the satellite offices and ensure program targets are achieved.
  • Work closely with the Director of Benefits Access and ensure all monthly, quarterly, and annual reporting satisfy the established requirements.
  • Work with the WIC Program Manager and establish a robust referral system between our SNAP and WIC Specialists.
  • Establish and lead community training sessions on SNAP related topics, including the use of ACCESS HRA and other relevant topics.  
  • Build strong connections with local community-based organizations, including food pantries, soup kitchens, medical facilities, faith-based groups and elected officials’ offices in both boroughs.

HFNYC is an equal opportunity employer. People of all races, sexual orientations, ages, faiths, economic and social backgrounds, genders, physical abilities, and national origins are strongly encouraged to apply.

Skills:

  • A Bachelor’s degree in a relevant field is preferred, although people with significant and relevant work experience will be considered.
  • Knowledge in anti-hunger/nutrition; benefits screening (esp. for SNAP) and experience working in low-income communities.
  • Experience (ideally at least 2 years) in direct management / supervision.
  • Comfortable with public speaking and leading community events.
  • High-energy self-starter with strong communications, problem solving, organizing, inter-personal, and team building skills.
  • Commitment to fighting poverty and hunger. 
  • Some flexibility with schedule required, some nights and weekends.
  • Working knowledge of databases (such as Salesforce and Trax8) is a plus.
  • Proficient in use of Microsoft Office suite.
  • Bilingual in Spanish and Chinese a plus.

Salary and Benefits

Salary and benefits will be competitive with other similar positions in nonprofit organizations, including a very strong health insurance / benefits plan.  The employee will also have opportunities for training and professional development.

To apply, please send a cover letter and resume to: jobs@hungerfreenyc.org

Be sure to include BA Program Manager in the subject line. Applicants sending resumes without a cover letter will not be considered.